Klairo

Terms of Service

Last updated: February 11, 2026

1. Acceptance of Terms

By accessing or using the Klairo platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Klairo ("we," "us," or "our").

2. Description of Service

Klairo is a marketing intelligence platform that aggregates data from your connected advertising, e-commerce, and marketing platforms. We provide dashboards, AI-powered insights, and recommendations to help direct-to-consumer brands understand and improve their marketing performance.

3. Account Registration

  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You must notify us immediately of any unauthorized use of your account.
  • You must be at least 18 years old to use the Service.

4. Platform Integrations

By connecting third-party platforms (e.g., Shopify, Meta Ads, Google Ads, TikTok Ads, Amazon Seller Central, Klaviyo, Postscript) to Klairo, you:

  • Authorize us to access and retrieve data from those platforms on your behalf.
  • Represent that you have the authority to grant such access and that doing so does not violate any agreements you have with those platforms.
  • Acknowledge that our Service depends on the availability and accuracy of data provided by third-party platforms, which we do not control.
  • May revoke access at any time by disconnecting the integration from your Klairo settings.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose.
  • Attempt to gain unauthorized access to any part of the Service.
  • Interfere with or disrupt the Service or its infrastructure.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Share your account credentials with others or allow unauthorized access.
  • Use the Service to collect data about other users without their consent.
  • Resell, sublicense, or redistribute the Service without our written permission.

6. Intellectual Property

The Service, including its design, code, features, and content, is owned by Klairo and protected by intellectual property laws. You retain ownership of your data. By using the Service, you grant us a limited license to process your data solely to provide and improve the Service.

7. AI-Generated Content

Klairo uses artificial intelligence to generate insights, recommendations, and chat responses. AI-generated content is provided for informational purposes only and should not be considered financial, legal, or professional advice. You are solely responsible for any business decisions you make based on information provided by the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLAIRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

10. Indemnification

You agree to indemnify and hold harmless Klairo and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising out of your use of the Service or violation of these Terms.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately, and we may delete your data in accordance with our Privacy Policy.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting updated Terms on this page. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14. Contact Us

If you have questions about these Terms, please contact us at hello@klairo.com.

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